Solutions / Unified Communications

Voice, video, message — on one platform.

Cloud telephony, video, chat and contact-centre as one accountable service. 3CX for the bulk of mid-market and education, 8x8 where contact-centre scale or multi-region reach decides it. Designed, deployed and run by the same engineering bench that looks after the rest of the estate.

  • UK numbers, ported in
  • 3CX · 8x8
  • Teams Direct Routing
  • CCaaS where it earns it
Introduction

Telephony stopped being a separate thing years ago. Voice, video, chat and contact-centre all live in the same client now — and the platform underneath has to handle all four without becoming a four-supplier headache.

We run two platforms for that. 3CX where cost, integration and self-hostability matter most — which is most customers. 8x8 where contact-centre scale, multi-region reach or heavyweight call-quality concurrency tips the decision. The platform under the hood is the call we help you make on actual evidence; the operating discipline above it is the same either way.

Voice, video, chat and contact-centre — one platform, one managed service, one number to call when it breaks.

Unified Communications

One platform. Two platform options.

We're not platform-agnostic for the sake of it. We're platform-specific for the right reason. Each of the two we run lands a different shape of customer — and we help you pick on call volume, contact-centre needs and integration scope, not on what the rep is selling that month.

What the platform does

Cloud telephony, properly

Inbound, outbound, DDIs, hunt groups, IVR, auto-attendants, call recording — set up once and run cleanly, not bolted together from three vendors.

Video, voice and chat in one place

One client on desk, mobile and web. Calls survive a network switch from desk to phone to laptop. Presence works because the platform actually knows where the user is.

Microsoft Teams that talks to PSTN

Direct Routing into Teams where Teams is already the day-to-day client — keep the surface users know, swap the carrier underneath to ours.

Contact centre when it earns it

ACD, skills-based routing, IVR scripting, real-time supervisor dashboards, omnichannel queues, recording, QA. 8x8 for the heavier deployments; lighter touch on 3CX where call volumes don't demand a full CCaaS.

Numbers, porting, SMS, fax-to-email

We hold the carrier relationships, do the porting work, manage the number ranges. The boring bits that derail a switch-over if they're left to chance.

Mobile and remote-first

Softphones that behave properly on home Wi-Fi and 4G/5G. Hot-desk-grade DDI portability. No-VPN access via signed-up STUN/TURN paths from our own ISP core.

The two platforms we run.

Both delivered, integrated and managed as part of the wider service. The pick comes down to call volume, contact-centre needs, multi-region reach and integration scope.

3CXMid-market and education

Cost-effective, self-hostable or on M-Tech-hosted cloud, integrates cleanly with Microsoft 365 and Teams. The right choice for most customers — including the platform running across all sites at Eastbourne College since 2017.

8x8Larger estates and contact-centre

Global cloud PBX + a full contact-centre stack (CCaaS). The right choice for multi-region telephony, regulated voice recording at scale, or any engagement where call quality at high concurrency is the deciding factor.

What you actually get.

Number portability handled

We hold the carrier relationships and own the porting work. Your numbers move with you; the cut-over is a date in the diary, not an exercise in supplier coordination.

Predictable monthly cost

Per-user platform + per-minute carrier, on our own ISP-grade core. The bill is the bill — no surprise inter-state fees, no opaque consumption uplifts.

One vendor for the whole stack

Carrier, platform, hardware, configuration, training, run, change. Same engineering bench as the rest of your IT — voice doesn't get exiled to a separate phone company.

Platforms3CX8x8Microsoft Teams
  • UK service desk
  • ISO 27001
  • Cyber Essentials Plus + IASME
How to engage

Pick the size of the conversation.

Most customers start with an audit. The pick between 3CX and 8x8 falls out of the evidence; we'll quote on what you've actually got, not on what a generic brochure assumes.

  1. Telephony audit

    Two-week, fixed-fee read on the current voice estate — carriers, number ranges, call flows, hardware, contracts, hidden lift-and-shift gotchas. Findings and a route forward in plain English.

  2. Platform pick + design

    3CX or 8x8 picked on the actual evidence (call volume, contact-centre needs, integration scope), then a designed cut-over — call flows, IVR scripts, hunt groups, DDIs, integrations.

  3. Cut-over

    Number porting handled. Hardware deployed and configured. Users trained on whichever client they'll live in (3CX, 8x8 Work, or Teams via Direct Routing).

  4. Run + tune

    Managed service across the platform. Carrier costs reviewed, call-flow performance tuned, contact-centre supervisors supported, change requests handled as part of the wrap.

M-Tech have helped us modernise Wi-Fi, networking, CCTV, cloud, cyber security and telephony — practical, joined-up work from a partner that understands the demands of a live hotel. We'd happily recommend them to other hospitality businesses.

Voice of the clientJonathan Owen · General Manager, Hydro Hotel
Read the Hydro Hotel story
FAQs

Questions we hear every week.

3CX or 8x8 — which is right for us?
The honest answer is “it depends on call volume, contact-centre needs, multi-region reach and integration scope” — and we'll help you pick on that evidence. As a rule of thumb: 3CX is the right choice for the majority of mid-market and education customers (cost-effective, self-hostable, integrates cleanly with M365 and Teams). 8x8 is the right choice when call concurrency is high, when you need a full contact-centre stack with ACD, skills routing and real-time supervisor dashboards, or when the estate spans multiple regions.
Can we keep using Microsoft Teams as the client?
Yes. We can land Direct Routing into Teams so users keep the client they're already living in — Teams stays the day-to-day surface, with our carrier and platform underneath. The PBX, contact-centre features and call recording can sit on either 3CX or 8x8 behind the scenes depending on what you need from them.
Will you handle number porting?
Yes — we hold the carrier relationships and own the porting work. We project-manage the carrier conversations, the LOAs, the cutover dates and the fall-back plan. Your numbers move with you; the cut-over is a date in the diary, not an exercise in supplier coordination.
Can you take over an existing platform from another supplier?
Yes — it's most of what we do. We start with a telephony audit and a documented handover so you (and we) know exactly what's running, then bring it onto our operating standard. If the platform underneath isn't one we run, we'll model the migration path and the maths before you commit.
What about call recording, retention, regulated voice?
Both platforms support call recording with configurable retention and access controls; 8x8 in particular is well-shaped for regulated voice (FCA, MiFID II, healthcare) where retention windows are long and auditability matters. We design the recording posture around the rules you actually have to meet, not the vendor's default.
Is this part of the managed service, or a separate bill?
Part of the wrap. UC sits inside the wider managed service — same engineering bench, same operating standard, same number to call. See Fully Managed Services for how that fits together across the rest of the estate.
/ Start a conversation

Tell us what you're trying to do.

Whatever the shape of your team or your stack — multi-site, lean on IT, or somewhere in the middle — we'll listen first, ask the right questions, and tell you honestly how we'd approach it.

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