With Hosted Telephony, as well as being able to access applications and data from anywhere, your workforce is enabled to communicate and work at their own convenience, promoting productivity and efficiency.
Hosted Telephony
Take Control of Your Phone System
A software-based phone system delivering a complete Unified Communications solution for Windows, Linux and the Cloud.
– Can be run as a virtual machine or on a physical server
– Deploy on premise on existing hardware, or host in our cloud
– Based on concurrent calls, not per extension/handset
– Easy to manage GUI
– Array of compatible SIP phones
– Easy to use Web Client and App for Android/iOS
– All the features of a fully-fledged traditional phone system
– Eliminate inter-site and remote worker call charges, free calls to 01/02/03
– Failover using other SIP carriers, broadband providers and ISDN
Features:
Auto attendant, voicemail to email, click to call, video calls, listen in and record calls, conferencing calling, minimal bandwidth consumption, instant messaging facility, see employee presence, advanced queue monitoring, fax to email.
Marlow Ropes
I wanted to say that I have been really impressed with your team and the smooth transition from our incumbent cloud provider to M-Tech, it has been painless! Please pass on my sincere gratitude to the team for what they have done for us so far – we are extremely pleased that we did “make the jump”!
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About Hosted Telephony
What is Hosted Telephony?
Hosted telephony, also known as ‘cloud telephony’ is the hosting of voice and unified communications services off-premise in the cloud.
The conventional land lines of a business telephone system can be replaced with a third-party VOIP provider, so data is accessed and calls made via the internet.
How Much Will I Save by Switching to Hosted Telephony?
It’s impossible to say, each case is individual. We do suggest however that you send over a current telephone bill and your specific user needs and we will explore where you could benefit. Whereas there may not be a literal financial benefit in every case, the additional functionality gained can be worth a lot to a business.
Why Should I Consider Hosted Telephony?
If you’ve already started on your cloud journey, your next step should be to look at cloud telephony too. If your whole business is able to successfully function remotely but the phone systems are a hindrance by being attached to a fixed location, then the investment already made in cloud can’t be fully realised.
What if I Lose Connectivity?
Hosted telephony does rely in an internet connection to work. In most situations, we combat this potential pitfall by installing two circuits, the main one, and a lesser backup, which is only called on in cases of emergency. Alternatively, a 4G dongle can be supplied as a backup device, allowing internet access via the wireless internet network.
Benefits of Hosted Telephony
> Reduced Capital Outlay
When upgrading to a cloud system there is no need to invest in large upfront equipment expenditure. The main initial capital purchase is the IP desk phones themselves. If you’re simply looking to change cloud provider you may even be able to repurpose your existing IP phones.
> Call Cost Reduction
Call charges become more predictable with a fixed term subscription, all internal company calls, UK landlines and UK mobiles are inclusive.
> Purchase Options
Cloud phone systems are packaged in two different ways, either per user, per month, or on call concurrency. This flexibility allows a business to really pick the option that suits them. A company may have a lot of employees, but a minimal number of calls are made due to the nature of the work, therefore paying per user, per month is not necessary.
> Scalability
New users can be added in a matter of clicks, additional licenses and phones simply need to be purchased and configured. Equally, licences can be removed when no longer needed, either monthly or annually, depending on contract.
> Mobility
An IP phone can be transported and connected to the internet from anywhere. Alternatively, a ‘softphone’ client can be added to most smartphones – this is downloaded as an app, that connects to the internet and delivers the same calling capabilities as a desk phone. Multiple phone numbers can be set up through this and dialling out can occur from any available number.
> Improved Business Presence
An auto attendant offers businesses of any size the opportunity to add brand presence to their telephony. Marketing messages and announcements can be added to the virtual receptionist on a schedule, to change with opening hours, promotions, etc. As well as the obvious benefits of call routing to different departments, smaller businesses can uphold a bigger impression by presenting themselves as per a larger business.
> Web Conferencing
Cloud telephony can enable face-to-face web conferencing without needing to go through an external client. This can save the time and expense of travelling to meetings.
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