M-Tech can put you at the forefront of unified communications. Connect your workforce seamlessly and watch both productivity and customer satisfaction rise. We can introduce you to communications, conferencing and infrastructure solutions that support real-time engagement. Unified communications can provide so much capability to be fully connected, scalable and flexible. Integrate voice, video, data, messaging and conferencing and more to empower your team to innovate and communicate from every location.

A cloud-based phone system (VOIP) is one where the phones are connected through an existing internet connection and the equipment is maintained off-site in a datacentre. Cloud-based systems are very scalable as new users can simply be added in as and when needed. Running a hosted VOIP system generally means low upfront costs and an on-going monthly fee per user.

Get in touch to discuss how M-Tech can provide you with your own cloud-based phone system.

On-premise based phone systems are ones where the hardware appliance is kept on-site at the organisation and managed internally. These can be beneficial for mid-sized companies who want more control over their phone system, such as with adding or removing users. Calls are also able to go through a traditional phone company using SIP trunking, rather than just being reliant on VOIP.

If you’d like to discuss M-Tech supporting and managing your on-premise phone system please get in contact.

M-Tech can design a call centre solution that’s bespoke to your organisation. Requirements can be complex, including voice recognition, computer telephony integration, call recording and advanced call routing. We can bundle the correct applications and management tools to create a solution that works for you, allowing the ability to either manage it all in-house or have a fully managed service from us.

We regularly handle standard network services such as SIP trunking, legacy lines, call rates or mobile telephony. If you are considering VOIP we can even look at your existing PBXs. If there are still legacy lines running through the organisation we can look at the usage of these and see if they’re possible to repurpose. Please get in touch to ask what we can do for you to achieve competitive call rates both in office and on mobile.

WebRTC is technology built into web browsers that allows them to send and receive real-time media such as voice calling, video chat and peer-to-peer file sharing without the need for plugins. Negating the need to download additional applications reduces security problems and compatibility issues. WebRTC only needs to access three components on a device, the camera, speakers and microphone, the rest is handled in-browser.